bluesource announces the launch of CloudAssist, a unique blend of planning and support services for organisations using Microsoft Office 365 or embarking on their journey to the cloud.
Customer feedback highlighted to bluesource that organisations were looking for guidance with their Office 365 implementation in a number of areas. Gavin Camilleri, Managing Director, explains “most organisations we work with have some systems that are cloud-based, but depending upon where they are in their cloud journey, customers’ may still be struggling to acquire the knowledge, skills and experience required to support or fully optimise their Microsoft Office 365 investment. The move from a controlled on-premises infrastructure to a SAAS based architecture with impaired control, visibility and very basic vendor support naturally generates a level of unease. It was these customer experiences and challenges that lead bluesource to develop CloudAssist, which is specifically designed for organisations about to change their platform to Office 365 or those that may have already made the move and now recognise the need for extra skills and support to optimise value”
CloudAssist provides 24×7 SLA support and admin services from user provisioning, moves, adds and changes to advanced technical support with escalation to Microsoft. These are complemented by a series of planning workshops including cloud readiness, migration planning and adoption training to roadmap briefings and advisory workshops that can be leveraged when Office 365 services are being considered. CloudAssist is available in three tiers – basic, standard and premium.
Camilleri expands “Microsoft Office 365 delivers so much functionality and an unprecedented opportunity for companies to enhance productivity – which combined with a rapid feature release cycle and extensive roadmap its natural that companies find themselves somewhat intimidated and overwhelmed. Understanding and appreciating the potential value delivered by an E3 or E5 subscription is essential to any business wishing to capitalise on its investment. That’s where our CloudAssist planning workshops can help with access to a team of experts, veterans of multiple deployments, who can help deliver a faster and better return to customers.”
bluesource hold 5 Microsoft Gold competencies that include both Cloud Platform (Azure) and Cloud Productivity (Office 365.)