Our managed Microsoft Exchange Service provides the cost-savings and high-availability of hosted solutions without raising questions about off-premise data storage.
We understand there can be sensitivity around who manages the Exchange environment, but our clients tell us again and again that releasing day-to-day maintenance of these systems has empowered their staff to pursue positive business change.
E-mail is a major, business critical application for most organizations and unexpected downtime is always disruptive and can prove costly. bluesource appreciate messaging environments like no other company, which is why many of our clients have chosen us to provide total care for their Microsoft Exchange 2003, Exchange 2007 and Exchange 2010 infrastructures.
We provide some of the most in-depth monitoring, management and support available for all elements of the messaging stack, making our Managed Exchange service truly enterprise-class. By carrying out a program of best-practice maintenance on a daily, weekly, monthly and quarterly basis, we ensure maximum availability and safeguard against service disruption.
Our highly experienced team of Microsoft certified engineers monitor your system 24 hours a day, 7 days a week, alerting you to any potential issues and pro-actively managing the environment for optimum efficiency and performance.
All of our Managed Services provide excellent Return on Investment and there really is no sacrifice on service quality, with a record of 98% achievement against SLAs. Combined with our award winning capabilities in Symantec Enterprise Vault, bluesource really are the first name in security and compliance for corporate messaging systems.
Supported from our Service Management Centre the bluesource Managed Exchange Service offers:
The industry’s leading messaging and archiving monitoring infrastructure
24/7 Support Coverage
Defined Service Level Agreements
Break /Fix Resolution & System Management
First, Second Line and direct priority vendor support escalation
System monitoring and analysis against set performance thresholds
Meaningful reports including Availability, Capacity planning and Trend analysis
Identification and assessment of vulnerabilities with recommendations for action
Updating Service & Server OS patching