Microsoft SharePoint has already become the information management and collaboration platform of choice for a great many companies and numbers are growing all the time.
bluesource Managed SharePoint Service, assures these systems are taken care of on a daily basis, allowing skilled in-house developers to focus on getting the most out of the functionality.
Our service is unique because we can support any on-premise implementation of SharePoint Portal Server 2003, Microsoft Office SharePoint Server 2007 (MOSS) and the recently released SharePoint Server 2010. By establishing a remote connection between your collaboration environment and our custom monitoring center we become the expert extension of your in-house team.
At our Service Management Centre we have made major investment in our SharePoint monitoring platform which allows us to keep track of servers, storage, networks and capacity 24 hours a day, 7 days a week. Qualified Microsoft SharePoint engineers can quickly diagnose unexpected issues with your system and will ensure all patching, updates and maintenance are carried out in line with ITIL best-practice and your existing change management processes.
There is a major business benefit of outsourcing the management of SharePoint infrastructure because when new applications and functionality needs to be developed, SharePoint specialization is a rare commodity.
bluesource carries out a full range of analysis and maintenance of your managed SharePoint systems, providing a full monthly report with all the information you need to know about how well things are running
Supported from our Service Management Centre the bluesource Managed SharePoint Service offers:
The industry’s leading messaging and archiving monitoring infrastructure
24/7 Support Coverage
Defined Service Level Agreements
Break /Fix Resolution & System Management
First, Second Line and direct priority vendor support escalation
System monitoring and analysis against set performance thresholds
Meaningful reports including Availability, Capacity planning and Trend analysis
Identification and assessment of vulnerabilities with recommendations for action
Updating Service & Server OS patching