Microsoft Lync 2010 is the third generation of the world’s leading Unified Communications (UC) platform, previously known as Microsoft Office Communications Server (OCS)
One of the highlight technologies for 2011, Unified Communications is still proving a challenge for many organizations that are yet to implement their wish list of functionality.
bluesource Managed Unified Communications Service takes all the best elements of our leading messaging and collaboration services and applies them to managing your on-premise or hosted Office Communication Server and Lync systems, 24x7x365.
Instant Messaging, Video, Voice and Conferencing involve a range of complicated management and administration tasks which bluesource will pro-actively monitor, making sure potential problems are diagnosed before they impact user productivity. Unified Communications is significantly more intricate than other Microsoft technologies and there are major business benefits to letting bluesource take care of these systems on your behalf.
Our managed services ensure IT departments run at optimal efficiency, allowing CIOs to reduce their operational TCO and improve quality of service to all their users. The breadth of the unified communications platform raises all kinds of support issues especially when there are issues with specialized functionality. bluesource helps companies make more of the capabilities of Lync 2010 and Office Communication Server, freeing up valuable in-house resource to manage and complete more strategic tasks.
Supported from our Service Management Centre the bluesource Managed Unified Communications Service offers:
The industry’s leading messaging and archiving monitoring infrastructure
24/7 Support Coverage
Defined Service Level Agreement
Break /Fix Resolution & System Management
First, Second Line and direct priority vendor support escalation
System monitoring and analysis against set performance thresholds
Meaningful reports including Availability, Capacity planning and Trend analysis
Identification and assessment of vulnerabilities with recommendations for action
Updating Service & Server OS patching