There are few companies better placed than bluesource to ensure the reliability and availability of Symantec Enterprise Vault
Enterprise Vault is the mail archiving solution of choice for any company that needs to ensure effective management of email data and we have been Symantec’s trusted technical support partner for over five years.
Our managed archive service is a complete, on-premise monitoring and management solution for any Symantec Enterprise Vault stack. IT departments will notice the benefits immediately, because we free up your time for important strategic projects. The service is delivered in a way that makes sense for your organization, integrating into the support set-up and becoming an expert extension to your internal team.
bluesource carries out a full range of analysis and maintenance to your managed Enterprise Vault system, providing a full monthly report with all the information you need to know.
Cost-conscious CIOs will be able to draw a line under this element of their infrastructure, safe in the knowledge it is being delivered by a company with a record of 98% achievement against SLAs and the fewest escalations back to Symantec of any global support partner. All this from the people that handle 1 in 9 of the world’s Enterprise Vault support incidents.
Supported from our Service Management Centre the bluesource Managed Archive Service offers:
The industry’s leading messaging and archive monitoring infrastructure
24/7 Support Coverage
Defined Service Level Agreement
Break / Fix Resolution & System Management
First, Second Line and direct priority vendor support escalation
System monitoring and analysis against set performance thresholds
Meaningful reports including Availability, Capacity planning and Trend analysis
Identification and assessment of vulnerabilities with recommendations for action
Updating Service & Server OS patching
Email storage and archiving is already a very important requirement for many businesses, but if you are yet to implement a solution, bluesource can offer the end-to-end, on premise service.