Immediate Access to the Experts
Be confident knowing that a highly skilled technical expert is only a phone call away.
Bronze and Silver packages by bluesource provide Remote Technical Support which provides the confidence that any problems with your application technology will be fixed upon escalation to our team. Our Service Management Center will assess, prioritize and work to resolve any issues commencing with our first contact team and escalating to second, third or fourth line engineers as appropriate.
Benefits at a Glance
- The comfort of 24 x 7 x 365 support from our global Service Management Center
- Exceptional levels of incident resolution where third-party escalation is kept to a minimum
- Flexible support catering for on-premise, cloud or hybrid solutions
- Peace of mind knowing experienced experts are there to handle support calls and incidents
- Unrivaled experience supporting Veritas and Microsoft technologies
- Predictable operating costs to help businesses operate and plan expenditures
Our Bronze Support Services include the following:
- 8am to 6pm, 7 days a week
- Service Level Agreement ensuring that a bluesource engineer is actively working on Priority 1 Support calls within one hour of being logged
Our Silver Support Services include all the benefits of Bronze, plus the following:
- 24 hours a day, 7 days a week
- Service Level Agreement ensuring that a bluesource engineer is actively working on Priority 1 Support calls within 15 minutes of being logged
Managed Service Datasheet
Learn how our Managed Services can help your business.
Best Practices Guide
We’ve developed a handy guide to Managing Archive platforms. See how your system stacks up.
Learn more about why our clients continue to partner with bluesource to manage their critical systems.
Combining EV, Microsoft Azure and bluesource fully managed service.
Independent and impartial IT reviews to help you assess, evolve & manage the health of your system.