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K​eep Your Business Running Smoothly

Our proactive managed services offer you a trouble-free and cost-effective way of maintaining and evolving your critical infrastructure, all the while freeing up your team for strategic projects. Our commitment to ensuring you have complete peace of mind means our technical experts are on hand 24 hours a day, 7 days a week, 365 days a year. No exceptions, no compromises.

We offer two different levels of our fully managed, proactive monitoring and management services. You can choose what works best for your business and we’ll​ look after the rest.

Benefits at a Glance

  • Potentially disruptive issues identified, assessed and addressed with strategic guidance provided
  • The comfort of 24 x 7 x 365 support with industry leading response time of 15 minutes
  • A 99.9% availability guarantee and financially backed Service Level Agreement
  • Access to experienced technicians as an extension of your team at a fraction of the cost of hiring dedicated staff
  • Adherence to ITIL framework and ISO27001:2013 Information Security standard
  • Flexible support options for on-premises, cloud or hybrid solutions
  • Predictable operating costs to help business operate and plan expenditure
  • Improved business productivity by enabling innovative business technologies faster
  • Time freed up to focus on business critical projects while we look after the day-to-day
  • The versatility to add or change what we manage as needed
  • Robust, proven approach to managing specific Microsoft and Symantec technologies​

Gold Ser​vice

Our Gold Managed Service provides the following benefits:

​Remote Technical Support​

Our remote technical support services mean you alwa​ys have an expert on hand, 24 hours a day, 7 days a week. Our Service Level Agreement ensures that a bluesource engineer is actively working on Priority 1 Support calls within 15 minutes of being logged.

Application and OS Management​

Benefit from active management, best practice guidance and 24 x 7 support for your server environments; complete with monitoring, provisioning, patching and fault resolution.

Application Monitoring

Our industry leading proactive Remote Management Tools keeps your estate healthy now and in the future by accurately predicting capacity needs and identifying configuration faults.

Monthly Service Management Reports

Keep tabs on the health of your environment and plan for future upgrades with monthly service management reports as well as annual system reviews and Health Checks.

Change Managemen​t

Using the ITIL framework, we can help you minimise the risk of change by evaluating the technical steps involved in the change, assessing the impact and having a detailed rollback plan.

Platinum Service​

Our Platinum Managed Service includes all the benefits of Gold, plus the following:

Quarterly Service Review and Annual Health Check

We provide a quarterly service review and annual Health Check which allows you to identify and plan for certain upgrades based on how critical they are to your organisation and available budget.

Availability Service Level Agreement

Enjoy complete peace of mind with our industry-leading Service Level Agreements, covering around system availability and time-to-action support.

Service Credits

In the unlikely event we don’t deliver on our commitments as part of our Service Level Agreements we offer service credits as compensation.

Service Delivery Manager

You will get access to a Service Delivery Manager who will become a representative of your organisation within the bluesource Global Service Centre, they will ensure that the BAU services are delivered by bluesource at a consistently high standard.