Immediate Access to the Experts
Experience confidence knowing that a highly skilled technical expert is only a phone call away, when you need them most.
bluesource’s Bronze and Silver packages provide Remote Technical Support which provides the confidence that any problems with your application technology will be fixed upon escalation to our team. Our Service Management Centre will assess, prioritise and work to resolve any issues commencing with our 1st Contact team and escalating to 2nd, 3rd or 4th line engineers as appropriate
Benefits at a Glance
- The comfort of 24 x 7 x 365 support from our global Service Management Centre
- Exceptional levels of incident resolution where third-party escalation is kept to a minimum
- Flexible support catering for on-premises, cloud or hybrid solutions
- Peace of mind with experienced experts to handle support calls and incidents
- Unrivalled experience supporting Microsoft and Symantec technologies
- Predictable operating costs to help business operate and plan expenditure
Our Bronze Support Services include the following:
- 8am to 6pm, 7 days a week
- Service Level Agreement ensuring that a bluesource engineer is actively working on Priority 1 Support calls within 1 hour of being logged
Our Silver Support Services include all the benefits of Bronze, plus the following:
- 24 hours a day, 7 days a week
- Service Level Agreement ensuring that a bluesource engineer is actively working on Priority 1 Support calls within 15 minutes of being logged
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Best Practice Guide
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