Immediate Access to the Experts
Be confident knowing that a highly skilled technical expert is only a phone call away.
Platinum and Silver packages by Bluesource provide Remote Technical Support which provides the confidence that any problems with your application technology will be fixed upon escalation to our team. Our Service Management Center will assess, prioritize and work to resolve any issues commencing with our first contact team and escalating to second, third- or fourth-line engineers as appropriate.
Benefits at a Glance
- The comfort of 24 x 7 x 365 support from our global Service Management Center
- Exceptional levels of incident resolution where third-party escalation are kept to a minimum
- Flexible support catering for on-premise, cloud or hybrid solutions
- Peace of mind knowing experienced experts are there to handle support calls and incidents
- Unrivaled experience supporting Veritas and Microsoft technologies
- Predictable operating costs to help businesses operate and plan expenditures
Our Bronze Support Services include the following:
- 8am to 6pm, 7 days a week
- Service Level Agreement ensuring that a Bluesource engineer is actively working on Priority 1 Support calls within one hour of being logged
Our Silver Support Services include all the benefits of Bronze, plus the following:
- 24 hours a day, 7 days a week
- Service Level Agreement ensuring that a Bluesource engineer is actively working on Priority 1 Support calls within 15 minutes of being logged